Terms of service

TERMS OF USE

Flower Power Remedy Ltd

Last Updated: [21/09/25]

1. ACCEPTANCE OF TERMS

Welcome to the website of Flower Power Remedy Ltd, a company registered in England and Wales. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE.

By accessing, using, or purchasing from this website ("Site"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Site or purchase our products.

These Terms constitute a legally binding agreement between Flower Power Remedy Ltd ("we," "us," or "our") and you ("you" or "your").

2. PRODUCT CLASSIFICATION AND COMPLIANCE

Food Classification: Our flower essence products are classified as food products under UK law and are subject to Food Hygiene Regulations 2006 (updated 2018) and Food Safety Act 1990. All manufacturing processes comply with HACCP (Hazard Analysis Critical Control Points) procedures and current food safety standards.

Industry Standards: We manufacture our products in accordance with BAFEP (British Association of Flower Essence Producers) guidelines for essence production, labelling and advertising to ensure industry best practices.

Production Standards: All essence production follows strict food hygiene protocols, including dedicated workspace requirements, proper sterilisation procedures, and bacterial safety measures. Our preservative alcohol content meets minimum safety requirements.

3. HEALTH AND MEDICAL DISCLAIMER

IMPORTANT: Flower essences are a complementary therapy and not a substitute for medical advice, diagnosis or treatment from a qualified medical professional. Clients should consult their doctor before starting any new treatment if they have any health concerns.

Our flower essences capture the positive spirit of each flower and are believed to support emotional wellbeing through the energy signatures of botanical sources. Each essence contains highly diluted extracts of flowers in alkaline spring water and biodynamic grape brandy.

Flower Power Remedy Ltd does not offer medical or psychological advice, nor diagnose, treat or prevent any disease. Our products and information are not intended to replace conventional medical treatment.

MHRA Compliance: Product descriptions comply with Medicines and Health Products Regulatory Agency guidelines. We do not make medical claims and avoid language that could classify our products as medicines.

You should always:

Consult with a healthcare professional before using flower essences
Continue any prescribed medications unless advised otherwise by your doctor
Seek immediate medical attention for serious health concerns
Inform your healthcare provider about any complementary therapies you are using

Our products:

Have not been evaluated by the MHRA (Medicines and Healthcare products Regulatory Agency)
Are not intended to diagnose, treat, cure, or prevent any disease
Individual results may vary
Should not be used as a substitute for professional medical advice

Contains alcohol as a preservative (preserved with 40% ABV brandy, final product 13.3% ABV). Not suitable for children under 12 years of age without professional guidance.

Allergen Information: Our products may contain allergens as defined by the 14 allergens regulations. Please check individual product labels for specific allergen information.

4. ADVERTISING AND PRODUCT DESCRIPTIONS

In compliance with UK advertising law and MHRA guidelines, we do not claim to treat, prevent, or cure any specific medical conditions including but not limited to: Bright's Disease, Glaucoma, Cataract, Locomotor Ataxy, Diabetes, Paralysis, Epilepsy, Tuberculosis, or Cancer.

We avoid medical terminology and focus on describing the traditional emotional qualities associated with flower essences and their intended use for emotional support and wellbeing.

5. PRODUCT INFORMATION AND LABELLING

All product labels comply with Food Labelling Regulations 1996 (Document 1499, updated 2014 and 2016) including:

Product name and essence source identification
Ingredients listed in descending order of weight/volume
Net quantity of contents
Alcohol percentage stated as ABV (Alcohol By Volume)
Date of minimum durability
Storage conditions
Company name and address
Instructions for use
Minimum font size requirements (1.2mm)

Ingredient Declarations:

Water source clearly identified
Alcohol percentage as ABV
"Highly diluted extracts of flowers" or "infusion of [specific plants]"
No use of dilution ratios (e.g., "5x")

We reserve the right to:

Correct errors in product descriptions, pricing, or availability
Update product information without notice
Limit quantities or refuse orders at our discretion
Substitute substantially similar products if original items are unavailable

All prices are displayed in GBP (£) and include VAT where applicable. Prices may change without notice.

6. ORDERING AND PAYMENT

Orders

All orders are subject to acceptance and availability
We reserve the right to refuse or cancel orders
Order confirmation does not guarantee acceptance
We may contact you for additional verification before processing

Payment

Payment is required at time of order
We accept major credit/debit cards and other payment methods as displayed
Your payment information is processed securely through our payment processor
We may use your payment information for fraud prevention

International Orders

We ship within the UK only. International shipping is not currently available.

7. SHIPPING AND DELIVERY

Shipping method: Royal Mail Tracked 48
Shipping costs: Subject to Royal Mail current rates
Processing time: 1-3 business days following HACCP procedures
Delivery time: 1-7 business days after processing
Tracking information: Provided once shipped
Packaging: Tamper-evident bottles and packaging for public safety

We ship within the UK only. International shipping is not currently available.

Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays caused by Royal Mail, customs, or circumstances beyond our control.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control including natural disasters, pandemics, supply chain disruptions, or government restrictions.

8. RETURNS AND REFUNDS

Due to the nature of our products and food safety requirements, we do not accept returns unless:

We made an error with your order
Products arrive damaged or defective
Tamper-evident seals remain intact

Consumer Rights: UK consumers have a 14-day cooling-off period for distance sales. To exercise this right, products must be unopened with tamper-evident seals intact due to hygiene and safety requirements.

To report issues:

Contact hello@flowerpowerremedy.com within 7 days of delivery
Include photographic evidence
We will review and respond to refund requests promptly

All sales are final except in circumstances described above.

9. PRODUCT SAFETY AND STORAGE

Shelf Life: Products have limited shelf life. Check expiration dates and use within recommended timeframes.

Storage Requirements: Store in cool, dry conditions away from direct sunlight. Improper storage may affect product quality and safety.

Bacterial Safety: Our alcohol preservation system (minimum 40% ABV) ensures bacterial safety when products are handled and stored correctly.

10. INTELLECTUAL PROPERTY

Trademark Rights: "Flower Power" is a registered trademark of Flower Power Remedy Ltd (UK Trade Mark No. UK00004212027). Unauthorized use of our trademark is strictly prohibited.

All content on this Site, including text, graphics, logos, images, formulations, and software, is owned by or licensed to Flower Power Remedy Ltd and protected by UK and international copyright laws.

You may:

View and use content for personal, non-commercial purposes
Share links to our content with proper attribution

You may not:

Copy, reproduce, or distribute our content without permission
Use our trademark or trade names without authorization
Use our content for commercial purposes
Modify or create derivative works
Remove copyright or proprietary notices
Reverse engineer or copy our essence formulations

11. USER CONDUCT

You agree not to:

Use the Site for unlawful purposes
Interfere with Site operations or security
Submit false or misleading information
Impersonate others or misrepresent your identity
Upload viruses, malware, or harmful code
Violate any applicable laws or regulations
Attempt to gain unauthorized access to our systems
Post reviews or content that makes medical claims about our products

12. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our Privacy Policy, which forms part of these Terms, explains how we collect, use, and protect your information in compliance with GDPR and UK data protection laws.

Cookies: We may use cookies to improve your experience. Please see our Cookie Policy for details.

Data Retention: We retain personal data only as long as necessary for business and legal purposes.

13. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites or services. We are not responsible for:

The content or practices of third-party sites
Any transactions with third parties
The privacy policies of external sites

You access third-party links at your own risk.

14. DISCLAIMERS AND WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW:

The Site and products are provided "as is" without warranties
We disclaim all warranties, express or implied, except those that cannot be excluded under UK consumer law
We do not warrant uninterrupted or error-free service
You use the Site at your own risk
We are not liable for any computer damage or data loss

Food Safety: We warrant that our products comply with applicable food safety regulations when properly stored and used within expiration dates.

This does not affect your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.

15. LIMITATION OF LIABILITY

Subject to UK consumer protection laws:

Our liability is limited to the amount you paid for the specific product
We are not liable for indirect, incidental, or consequential damages
We are not liable for business losses, lost profits, or lost data
Maximum aggregate liability shall not exceed £1,000 per incident
Nothing in these Terms excludes liability for death, personal injury, fraud, or other matters that cannot be excluded under UK law

Product Liability Insurance: We maintain appropriate product liability insurance coverage.

16. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

Your use of our Site or products
Your violation of these Terms
Your violation of any third-party rights
Misuse of products contrary to labelling instructions

17. DISPUTE RESOLUTION

Governing Law

These Terms are governed by English law. The English courts have exclusive jurisdiction over any disputes, except where consumer protection laws provide otherwise.

Informal Resolution

Before taking formal action, please contact us at hello@flowerpowerremedy.com to discuss any concerns. We will attempt to resolve issues amicably within 30 days.

Consumer Dispute Resolution

If you are not satisfied with our response, you may contact:

Citizens Advice: www.citizensadvice.org.uk
Trading Standards: Contact your local authority
Alternative Dispute Resolution provider if applicable

18. TERMINATION

We may terminate or suspend your access to our Site at any time, with or without notice, for any reason including violation of these Terms.

Upon termination:

Your right to use the Site ceases immediately
Provisions regarding intellectual property, disclaimers, and limitation of liability survive

19. GENERAL PROVISIONS

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between us.

Modifications

We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance of new Terms. Material changes will be communicated via email or Site notice.

Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

No Waiver

Our failure to enforce any right does not waive that right.

Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.

HACCP Documentation

We maintain comprehensive HACCP documentation and records as required by food safety regulations.

20. CONTACT INFORMATION

Flower Power Remedy Ltd
16642814
82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: hello@flowerpowerremedy.com

For complaints or concerns about our products or services, you may also contact:

Citizens Advice: www.citizensadvice.org.uk
Trading Standards: Contact your local authority
Food Standards Agency: www.food.gov.uk

This product is not intended to diagnose, treat, cure, or prevent any disease.

Contains alcohol as a preservative (minimum 40% ABV).

Our flower essences capture the positive spirit of each flower and contain highly diluted extracts of flowers in spring water and alcohol.

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